Returns and Exchanges
We strongly believe in our Hottie Detox products and want you to be satisfied. This is the reason for the Hottie Detox Customer Service Guarantee. Due to inevitable fraudulent activity Hottie Detox will only accept returns of merchandise purchased directly from Hottie Detox (online or over the phone) and in accordance with the following:
Shipping costs and eBook purchases are non-refundable.
Teas and Cellulite Scrub
Must be unopened and in the original packaging to be considered for a refund.
To be considered for a refund, Hottie Detox scrub or teas must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible procuring shipment and for the merchandise arriving at Hottie Detox facilities.
The original packing slip is required for merchandise to be considered for reimbursement and refunds may take at least two weeks to process. Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
Hottie Detox IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Please contact support@hottiedetox with any inquiries or issues regarding your order. We’d happy to connect with you, there, and find a solution.
Due to health and security purposes, Hottie Tea products and cellulite scrubs are not eligible for returns, exchanges or refunds. Please review the ingredients on each product thoroughly and make sure you are not allergic to any of the ingredients as there are no exceptions to this policy.